Frequently Asked Questions
Everything you need to know about your journey to hydrated, glowing skin.
Are aqueous. products suitable for sensitive skin?
Yes, our formulas are dermatologically tested and specifically designed to be pH-balanced and fragrance-free to accommodate even the most sensitive skin types.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International shipping times vary by location, typically ranging from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, even if it has been opened.
Are your products vegan and cruelty-free?
Absolutely. aqueous. is committed to ethical beauty; all our products are 100% vegan and we never test on animals at any stage of production.
Can I track my order once it has been placed?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer subscription services for regular deliveries?
Yes, you can choose to subscribe and save 15% on every order. You can select your preferred frequency and cancel or pause your subscription at any time.