Returns & Exchanges

At aqueous., we want you to be completely satisfied with your skincare journey. If a product isn't the right fit for your skin, we offer a 30-day return window for all items in their original condition.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our returns portal with your order number and email address to start the process.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging to ensure they are protected during transit back to our studio.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email and drop your package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.